Building a website can become complicated, tedious, and highly technical. Sometimes, it can seem like the freelance web development industry is some mysterious enterprise that works behind-the-scenes performing magical hacks on the internet. Many programmers overlook the importance of customer service in their business model; the process is left largely unexplained to clients, which causes a disconnect in communication.
When working with contractors that don’t have refined systems in place, people often complain that they feel confused and are unsure of how to describe exactly what they want, which can lead to disappointment in the final product and excessive revisions that push the project deadline back considerably. Because developers usually work on an hourly rate, the client ends up paying more than they bargained for.
D^3 Agency has created a structured design process that guides the customer from start to finish. Interactive questionnaires easily facilitate the exchange of essential information from client to designer, leaving little room for error. Every key phase of development has been methodically deconstructed and presented to the client in a simple, streamlined format. Even the least tech-savvy customer should be able to follow the steps and have a pleasant experience building a website that fulfills their unique business objectives. A transparent pricing structure based on deliverables rather than hourly rates means that clients won’t get stuck paying extra to get exactly what they were looking for.